Job Overview
* Hourly Rate:£12.82
* Annual Salary: Approximately £25,000
* Rotational Shift Patterns:
o 07:00 – 15:00
o 09:00 – 17:00
o 11:00 – 19:00
Role Purpose This role supports the efficient daily operations of a transportation and logistics department. Key responsibilities include:
* Identifying and resolving operational issues promptly and effectively.
* Coordinating accurate inbound and outbound booking schedules at storage and processing sites.
* Maintaining up-to-date records and documentation.
* Using email and phone communication to resolve issues with internal teams and external partners.
* Rebooking missed loads or transport slots.
* Completing administrative tasks to support smooth logistics operations.
* Escalating issues to the relevant coordinator or team lead for follow-up.
Key Tasks
* Planning and scheduling transport loads from external storage sites to central facilities.
* Managing recall processes from off-site storage to processing locations.
* Updating schedules, booking collections/deliveries, and maintaining regular communication with transport providers.
* Monitoring transport progress to ensure timely collections, transit, and deliveries.
* Meeting and maintaining service level agreements and performance targets (KPIs).
Responsibilities
* Building and maintaining strong working relationships with customers and third-party logistics providers.
* Ensuring timely and effective customer service and query resolution.
* Communicating any operational concerns to supervisors for follow-up.
* Supporting UK and European transport teams with operational planning.
* Participating in carrier performance reviews and performance reporting.
* Completing handovers when shifts rotate or responsibilities transfer.
* Supporting team operations with a focus on accuracy, efficiency, and service excellence.
* Promoting adherence to best practices and driving continuous improvement.
Experience & Skills
* Background in supply chain operations, preferably in a retail-focused environment.
* Previous experience in office-based administration.
* Knowledge of transport and logistics operations (preferred).
* Strong numerical and analytical skills.
* Proven customer service and relationship-building experience.
* Proficiency in Microsoft Office tools (e.g. Excel, Outlook).
* Understanding of international or European logistics operations, particularly asset-free models (desirable).
* Excellent communication skills and the ability to remain calm under pressure.
#J-18808-Ljbffr