An incredible opportunity to join a fantastic award winning company with responsibility for maximising cash collection whilst minimising overdue debt. You will be required to ensure that the team are fully trained, and credit policy & processes are understood and adhered to through coaching and development as well as develop a collaborative working relationship with Operations, to ensure that the provision of goods/services on credit terms is at a level that maximises turnover with minimum risk to the business. Key Responsibilities: * Act as a point of escalation for Credit Control Team Leaders, other direct reports & Operations colleagues * Organise the day-to-day tasks and resources across the team to ensure objectives are met * Provide full management, coaching, support and development to direct reports including regular 1- 2-1’s, team meetings and appraisals * Build, maintain and promote constructive and productive relationships with customers and other support teams ensuring professional conduct is maintained * Monitor KPIs to ensure the team is meeting targets and provide additional support as required * Ensure performance of the Credit Control department is monitored and reported on through insightful KPI’s * Ensure all processes achieve set SLA’s as per compliance and company requirements * Develop relevant collection strategies & processes to minimize overdue debt for current clie...