Job Description:
This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area (Shrewsbury).
Clean & valid manual UK Driving License is essential.
Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels.
Role requires frequent Weekend work on a Rota basis.
Role Responsibilities
* Device and connectivity troubleshooting
* Device imaging and configuring
* Device swap outs and connectivity cabling, Wi-Fi
* Device installs, moves, decommissions
* Device stock control and asset management
* Proactive maintenance, user familiarization and guidance
* Cable management
* Smart hands and eyes
* Liaison with other support teams
Essential Skills/Experience
* Previous experience in a similar role
* Familiarity with Point of Sale devices
* Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
* Knowledge of Windows operating system and associated technologies
* Knowledge of peripherals and their maintenance – printers, scanners
* Be SLA focused and familiar with call management products
* Familiarity with support procedures, scripts, and processes
* Proven troubleshooting skills
* Awareness of Payment Card Industry (PCI) compliance would be desirable
* Valid UK Driver’s License - Vehicle supplied
Good customer-focus & communication skills.
Availability to work away from Home if required
What We Will Do For You
* Competitive compensation
* Pension scheme
* DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
* Perks at Work (discounts on technology, groceries, travel and more)
* DXC incentives
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
#J-18808-Ljbffr