Housing Repairs Operations Manager
Are you an experienced and motivated leader with extensive experience in Repairs and Maintenance? Are you ready to join our team and drive excellence in all aspects of our responsive repairs service? Following the Council's Regulator of Social Housing's C1 rating, we have an exciting opportunity for the right person to make a major contribution to ensuring our continued drive to improve service delivery for the benefit of the Council's residents continues at pace.
Why Join Us?
1. Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency.
2. Drive Service Improvements: Implement service improvement plans to enhance the quality of our responsive repairs and project delivery, creating a lasting impact on our residents' lives.
Desired Skills and Experience:
3. Ability to engage, coach and motivate teams and set clear targets and expectations
4. Demonstrable experience of leading and managing technical staff
5. Experience of managing and controlling Mechanical and Electrical programmes and delivering successful outcomes
6. Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives
7. Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment
8. Knowledge of relevant legislation and regulations pertaining to landlord asset activities.
9. Passion for driving excellence in performance and delivering outstanding results.
Key Relationships: In this role, you will collaborate with senior-level consultants, contractors, council officers, elected members, and third-party organisations to drive effective planning, exchange critical information, and ensure seamless service delivery.
Please note this position within our structure is titled an ERD (Enfield Repairs Direct) Operations Manager and has been changed to a Housing Repairs Operations Manager for advertisement purposes only.