Autosmart: Join Our International Customer Service Team
Autosmart is an award-winning British manufacturer, rated as 'Very Good' to work for by employee engagement specialists, Best Companies. With franchisees operating in countries including France, Sweden, Germany, the Netherlands, and more, we're excited to offer a unique opportunity to join our international Customer Service team as a French Speaking Customer Service and Recruitment Coordinator. In this role, you will leverage your exceptional people skills to support our 5-year growth plans for France.
In this dynamic position, you will use your fluent French language skills to:
* Create an impeccable end-to-end customer experience for French franchisees, customers, and consumers.
* Be the first point of contact for franchisees, customers, and consumers, answering technical product questions, handling order and export paperwork, and resolving complaints.
* Screen CVs and conduct initial calls with prospective French franchisees, explaining our franchising model and gauging their interest before referring them to our recruitment team.
* Support French country-specific activities, including marketing initiatives.
Our ideal candidate will have:
* Fluency in spoken and written French with excellent communication skills.
* Experience in customer service, relationship management, account management, or recruitment roles.
* Experience handling technical or product-related customer queries.
* Strong attention to detail and accuracy.
* A proactive approach to problem-solving and process improvements.
* Confident IT skills, including proficiency in MS Office.
* Willingness to travel occasionally between Burntwood, Shenstone, and Osny, France.
What we offer:
* A salary of up to £30,000, depending on experience.
* A permanent, office-based contract (Monday to Friday, 38.5 hours).
* Comprehensive training and a friendly team environment.
* 25 days holiday plus bank holidays.
* Staff purchase scheme – take home products for free.
* Non-contributory private healthcare.
* Generous contributory pension scheme.
* Life insurance coverage at three times your salary.
* Employee assistance program.
#J-18808-Ljbffr