Job alerts Register your details 80 Petty France, London, SW1H 9EX United Kingdom
WIG is seeking a dynamic and experienced Operations Manager with a proven track record in events management and business administration to a high standard to fulfil our charitable purpose of developing cross-sector leadership and collaboration.
We work with leaders of today and tomorrow to enable cross-sector collaboration, supporting growth and prosperity across the UK. The operations manager will be core to the delivery of our charitable purpose, working with leaders from across public, private and not-for-profit sectors, along with a high performing delivery team producing best in class interventions to support leadership development, strategic dialogue and best practice.
This role requires a highly organised individual, experienced in managing a broad portfolio with excellent communication skills and the ability to handle multiple tasks simultaneously.
Reporting to the Director of Corporate Services, you will be responsible for the event and leadership programme production team and end-to-end management of the charity’s internal business operations, including managing and monitoring our vendor relationships, liaising with our third-party HR company on employment/recruitment-related activities and effective organisation of our office management systems, working cross-departmentally with teams in achieving operational excellence and the highest quality across our service delivery areas.
This individual will work with the team to develop a culture of continuous improvement through effective feedback mechanisms; engaging with stakeholders to identify future needs and implement improvements.
Responsibilities
1. Provide admin, logistical and technical support to ensure delivery of in person and virtual events and programmes of outstanding quality, including:
* Communication with hosts and delegates to ensure the smooth running of the event
* Assessment and setup of venues including technical capabilities, health and safety, room arrangement and technical equipment
* Catering and refreshment requirements
* Production of invitations, badges, materials as appropriate
* Management of quotes, purchase orders, etc.
* Line management of the Events & Leadership Programme Production team, modelling inclusive behaviours
* Ensuring a high-quality member experience from registration to post-event, with a focus on innovation and improvement
1. Oversee General office management, including:
* Reception cover and welcoming visitors
* Scheduling and managing booking systems for desks and meeting rooms
* Providing telephone support and high service levels
* Managing office supplies and equipment
* Supporting administration and organisational needs
2. Support HR and administration, including:
* HR admin support for our managed HR service
* Supporting recruitment, onboarding, and staff morale
* Maintaining training records and driving completion rates
3. Monitor Facilities and Health & Safety, including:
* Implementing health and safety policies
* Managing contractors and maintaining equipment
4. Track Finance by managing budgets, recording expenses, and preparing reports.
Qualifications
Undergraduate degree or equivalent experience, ideally in relevant disciplines.
WIG Core Values
* Trusted
* Enabling
* Forward-thinking
* Inclusive
Behaviours
We uphold trust through transparency, reliability, honesty, and competence. We foster diversity, curiosity, proactivity, teamwork, accountability, and adaptability. We are experts committed to relevance and foresight.
Experience
* Proven experience as an Operations Manager, preferably in the not-for-profit sector
* Experience managing a high-performing team
* Knowledge of Health & Safety and GDPR regulations
* Experience developing policies and procedures
* Attention to detail and quality
* Strong interpersonal and communication skills
* Proficiency with Microsoft Office and other relevant software
* Ability to analyze and report on data
* Understanding of HR practices
* Passion for WIG’s mission and values
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