German Speaking Customer Care Team Leader (Hybrid)Location: St Neots, Hybrid only in the office once a weekSalary: £33,500 + BenefitsClient Profile:Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.Key Responsibilities:-Motivate and support the team to develop positive relationships with customers to provide excellent customer service.-Lead a Team of Customer Care Administrators-Coach and Develop a High Performing Team-Resolve complex customer queries and complete follow-up actions.-Use bespoke IT systems to resolve and process customer orders and queries.-Carry out various channel quality reviews and help your team develop using a coaching approach.-Conduct regular 1-1s and performance reviews-At peak times, take calls and handle customer enquiries.-Assist with Recruitment with Customer Care-Collaborate with colleagues to help us be the best we can be.-Develop product and process knowledge to continue providing excellent customer service.Personal Specification:-Previous Team Leader/Supervisor experience-Passionate about delivering customer service.-Fluent in spoken and written German and English.-Willing to learn how to use a variety of bespoke IT systems.-Positive and engaging communication skills.-Flexible Coaching & feedback skills.-Effective Change Leadership-Ability to work in a team, ask for help and trust colleagues.-Ability to prioritise a varied workload.-Take ownership and drive Team Engagement-Interpret department, team and individual metrics for continuous improvement.-Problem-solving skills to take the initiative and develop your knowledge.Working Days/Hours:2 on off shift 35.25 hours per week on average – over a two week rotation, 07:00 to 20:00:Week 1:Monday / Tuesday - WorkingWednesday / Thursday - OffFriday / Saturday - WorkingSunday - OffWeek 2:Monday / Tuesday - OffWednesday / Thursday - WorkingFriday / Saturday - OffCompany Benefits:-Learning Hub-Employee Assistance Program-Pension Scheme-Holiday Flexibility-Gym Membership-Monthly Products-Exclusive Discounts-Life Insurance