Job description:
Twilight Office Administrator (Part-Time) on a month-to-month rolling basis.
We are currently seeking a highly motivated and adaptable Twilight Office Administrator to join our team. This role is ideal for someone who thrives in a fast-paced, busy environment and brings a proactive, flexible, and solution-focused mindset to their work.
Working Hours:
Part-time, Monday to Friday
Option 1: 4:00 pm – 7:00 pm
Option 2: 5:00 pm – 8:00 pm
(Flexibility to cover full-time hours during staff holidays or sickness is essential.)
Role Overview
This position requires someone with strong initiative, excellent attention to detail, and the ability to absorb and communicate scheme-related information efficiently across departments. You will be expected to manage a range of administrative and customer service tasks, supporting both internal teams and external clients.
Key Responsibilities
* Respond promptly and professionally to enquiries via phone and email
* Process pre-files and prepare new files for submission
* Maintain accurate and up-to-date records
* Serve as the first point of contact for customer issues, logging and managing complaints through to resolution
* Build and maintain strong relationships with new and existing customers
* Support the sales team in achieving monthly and annual targets
* Monitor and track the performance of installation teams
* Provide ongoing support and assistance to internal departments
Skills and Experience Required
* Minimum of 3 years' experience in a similar administrative or customer support role
* Proven data entry skills with exceptional attention to detail
* High level of proficiency in Microsoft Office applications
* Excellent communication and interpersonal skills
* Strong organisational and time management abilities
* Ability to work independently and collaboratively within a team
* Resilient, with a can-do attitude and the ability to adapt quickly to changing business needs
* A strong attendance record is essential
Job Type: Temporary
Pay: £12.21 per hour
Expected hours: 40 per week
Work Location: In person