Salary: £25,000 - 30,000 per year Requirements: Minimum 2 years experience in IT support Strong customer service skills Own transport and commutable to HQ Proactive, solutions-focused mindset Hands-on experience with provisioning and deploying Microsoft 365 Administering Exchange, Teams, SharePoint & OneDrive User management, licensing & security policies Troubleshooting mailbox, sync & authentication issues Active Directory & Group Policy management Strong working knowledge of SME cloud environments Confident in diagnosing and repairing PC, laptop & Mac issues Windows & macOS troubleshooting Virus/malware removal Email troubleshooting (POP/IMAP & Exchange) Responsibilities: Manage Microsoft 365 environments independently Provision and deploy Microsoft 365 solutions Administer Exchange, Teams, SharePoint & OneDrive Oversee user management, licensing & security policies Troubleshoot mailbox, sync & authentication issues Manage Active Directory & Group Policy Provide hardware and software support for PCs, laptops & Macs Troubleshoot Windows & macOS issues Perform virus/malware removal and email troubleshooting Utilize remote support tools effectively Technologies: Active Directory Cloud Hardware Support macOS Microsoft 365 Security SharePoint Windows Office 365 Firewall LAN TCP/IP VPN More: We are a long-established technology business located in Newcastle-under-Lyme, seeking a 1st / 2nd Line IT Technician to join our close-knit and growing team. We offer a competitive salary ranging from £25,000 to £30,000 depending on experience. This role focuses heavily on Microsoft 365 provisioning, deployment, administration, and troubleshooting, perfect for someone who wishes to grow with us and take on hands-on technical challenges within SME environments. last updated 9 week of 2026