Unity World is seeking a driven and enthusiastic individual to join their team as an IT Support Apprentice. This role offers hands-on experience across IT, Telecoms, Cloud, and Network Infrastructure within a dynamic and forward-thinking company. The successful candidate will develop practical skills, receive expert guidance, and work towards a recognised IT qualification while contributing to real-world projects.
In this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
1. Provide 1st Line IT Support across a range of systems and services.
2. Work with a mix of technologies including IT, Telecoms, Cloud services, and Network Infrastructure.
3. Support users primarily on Microsoft operating systems, with some exposure to Linux environments.
4. Assist in the setup, maintenance, and troubleshooting of hardware and software.
5. Gain experience with cloud platforms and modern network infrastructure tools.
6. Respond to support tickets and service requests, ensuring timely resolution and excellent customer s...