Job summary Applicants are invited to join our dynamic Booking Centre team ensuring that outpatient clinics are fully maximised and assisting with administrative duties associated with the Outpatient Restart Programme.You will be supported in the role by a Team Leader and full in-house training will be given by our own trainer internal to the department. The role is fast paced and interesting, we actively encourage in-house education through the NVQ route. Candidates with proven customer service experience, particularly in a Call Centre environment,are required to support the team. This post is currently advertised at Band 2. The role is under review within the Health Board as part of a national review and may, in future, progress to Band 3 with an updated job description. If appointed your manager will ensure you are kept informed and will support you through any changes including discussing any training requirements. Main duties of the job The post-holder will be expected to provide a service to all acute service clinics within the Health Board. An up-to-date knowledge of outpatient clinics will be required to make, amend and cancel appointments, handle straightforward queries. The post-holder will need a working knowledge of all clinic protocols in addition to any specific standards for each clinic/specialty. The role will range from processing referral letters, updating waiting list entries, making calls to patients, answering telephone calls, booking appointments using the WPAS Patient Administration System and using direct and partial booked appointments. Ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply. About us Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person Specification Personal Attributes Essential Accurate and Methodical Flexible to the needs of the Service Demonstrate a commitment to achieving high quality standards Willingness to work under direction but also a self starter Skills and Abilities Essential Excellent Communication Skills Ability to meet deadlines Able to work well under pressure Ability to prioritise workload and acheive targets within given deadlines Ability to work flexibly either as part of a team or using own intitiative A Polite and Professional phone manner Experience/Knowledge Essential Previous Clerical experience Able to follow instructions Understanding of Team Working Ethos Knowledge of CWS PAS Desirable Customer Service dealing with the Public Education Essential Basic General Education Computer Literate Literate and Numerate A willingness to undertake and complete statutory and mandatory training - Information Governance, Confidentiality, data coding and input procedures during an induction period A willingness to undertake future training as required by the post Desirable Level 2 NVQ in Administration Person Specification Personal Attributes Essential Accurate and Methodical Flexible to the needs of the Service Demonstrate a commitment to achieving high quality standards Willingness to work under direction but also a self starter Skills and Abilities Essential Excellent Communication Skills Ability to meet deadlines Able to work well under pressure Ability to prioritise workload and acheive targets within given deadlines Ability to work flexibly either as part of a team or using own intitiative A Polite and Professional phone manner Experience/Knowledge Essential Previous Clerical experience Able to follow instructions Understanding of Team Working Ethos Knowledge of CWS PAS Desirable Customer Service dealing with the Public Education Essential Basic General Education Computer Literate Literate and Numerate A willingness to undertake and complete statutory and mandatory training - Information Governance, Confidentiality, data coding and input procedures during an induction period A willingness to undertake future training as required by the post Desirable Level 2 NVQ in Administration Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.. Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.. Employer details Employer name Aneurin Bevan University Health Board Address St Woolos Hospital 131 Stow Hill, Ruperra Ward Newport NP20 4SZ United Kingdom Employer's website