* Remote-first role with flexible working hours.
* Opportunity to shape your role and contribute to product evolution.
* Join a fast-growing tech company expanding internationally.
Were hiring a SaaS Support Specialist on behalf of a leading software provider in the Tech For Good sector. This is a customer-facing role where youll manage onboarding, deliver training, and resolve support queries across a suite of applications. You'll be joining a company that is improving the lives of SEND children, saving money for local government and cutting carbon emissions!
What experience youll need to apply
* Proven experience in training delivery and support of SAAS products.
* Familiarity with support platforms such as Zendesk, Jira, or Confluence.
* Strong data handling and troubleshooting skills (CSV, Excel, software tools).
* Ability to deliver structured training to varied audiences.
* Comfortable working independently and managing multiple tasks.
Desirable experience:
* Experience with transport planning, GIS, or route optimisation tools.
* Knowledge of local government or public sector services.
* Interest in process improvement and emerging technologies such as AI.
What youll be doing
As a SaaS Support Specialist, youll play a key role ...