Job Overview
The IT AI Project Manager will lead the delivery of AI and machine learning initiatives within Howden Retail, driving digital transformation by implementing AI solutions that enhance underwriting, claims processing, customer engagement, finance and regulatory compliance.
Responsibilities
* Lead end-to-end delivery of AI projects such as intelligent document processing, predictive analytics for risk profiling, and chatbot deployment.
* Manage project scope, timelines, prioritisation, budgets, and resources, ensuring alignment with business objectives.
* Oversee integration of AI tools with core broking platforms (Acturis, Applied Epic, SSP).
* Collaborate with operations and central function teams (operations, underwriting, claims, compliance, broking) to identify AI use cases.
* Translate complex AI concepts into business‑friendly language for brokers and clients.
* Facilitate workshops and demos to showcase AI capabilities and gather feedback.
* Ensure AI solutions adhere to the Howden framework.
* Work with data governance and compliance teams to meet FCA, GDPR, and other regulatory requirements.
* Promote ethical AI practices, especially in customer‑facing applications.
* Coordinate internal technical teams (dev ops, automation, developers, QA) and external vendors or AI solution providers.
* Manage third‑party relationships, including contract negotiation and performance monitoring.
* Define and assist with tracking of KPIs such as operational efficiencies, quote conversion rates, claims processing time, and customer satisfaction.
* Conduct post‑implementation reviews to assess ROI and continuous improvement opportunities.
Qualifications
* Proven experience managing AI or IT projects in the insurance or financial services sector.
* Understanding of insurance broking workflows, systems, and regulatory landscape.
* Familiarity with AI/ML technologies, cloud platforms (Azure), and data integration.
* Strong stakeholder management and communication skills.
* Proficiency in project management methodologies (Agile, PRINCE2, or PMP).
Benefits & Adjustments
* We support each other in the small everyday moments and the bigger challenges.
* We value diversity and are committed to providing reasonable accommodations to align well with your needs.
* Flexible hours or hybrid working arrangements may be accommodated.
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