Overview
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets around the world. We continue to be relentless in solving our customers' greatest problems so they can go home safe each day.
Are you in? Read on for more details about this role.
Responsibilities
1. Service & Repair of MSA equipment & Customer Training
* Carry out repairs, maintenance, and service of MSA products (PG01 – PG50) for private and industrial sectors as per MSA instructions. This may be in-house or field-based across the UK.
* Prepare & conduct service training for internal & external customers as per MSA instructions. This may be in-house or field-based across the UK.
* Plan workload efficiently, minimizing travel/driving time.
* Support all Service Regions of Europe.
* Provide outstanding customer service at all times.
* Attend MSA service training courses as required (UK & Europe).
* Liaise with Sales & Customer Service to promote the MSA product & brand.
1. Administration
* Provide service documentation to customers according to service agreements or purchase orders.
* Provide detailed service activity reports upon completion of work.
* Complete all required service-related administration & reports.
* Assist in preparing quotations for service jobs by providing information to the Service Administrator or Service Manager.
* Respond promptly to all oral/written correspondence, including internal & external customer inquiries.
* Update customer records with relevant business information.
2. Fulfillment of operational requirements
* Ensure service equipment, instruments, and tooling are in good condition.
* Manage assigned stock of materials/goods; report discrepancies promptly.
* Assist with project work as needed.
* Participate in projects to improve service processes.
* Define spare parts needed and forward requests to the Service Administrator.
* Maintain service documentation and follow all procedures related to the service process.
* Prepare reports as requested by supervisors.
* Perform other activities as assigned.
Qualifications
High-Level Requirements:
* Experience (required):
o Minimum 2 years of technical/mechanical experience.
o Fluent in English.
o Proficient in MS Word and Excel (advanced level).
o Experience in service/repair activities.
o Self-motivated and focused.
o Technical training experience.
* Experience (preferred):
o Experience with SCBA, FABA, PG08 & FP products.
o Familiarity with service tools like CRM and SAP.
* Education (required):
o Technical high school diploma or degree, or equivalent business experience.
* Education (preferred):
o Technician or BSc, e.g., mechatronic or electronic engineering, just graduated.
* Travel: 80%
* Budgetary Responsibility: None
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