The Inside Sales Representative will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience.
This role will focus on proactive selling techniques to add business or expand current book of accounts.
The Inside Sales Representative will collaborate with outside sales to ensure goals are being met.
Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
Increases orders by suggesting related items, explaining features, and checks customer's buying history.
Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
Identifies ways for continuous improvement of processes.
Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer's promised delivery date.
Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
Reports industry trends, competitive pricing and customer feedback to management.