Parking Support Officer
Job description
Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.
We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. Weare committed to training and development, and we encourage a healthy work-life balance.
We offer the rewards and benefits that make it a great place to work.
People like you
We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.
The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, hybrid and office working is also available.
The Parking Service at Warwick District Council are looking for an enthusiastic, motivated and committed team player to join our highly effective Parking Support team. You will need to be highly organised and work closely with other members of the team, supporting the administration of the parking enforcement management system.
You will be proactive in monitoring the daily workload within the Parking Support team, dealing with parking related enquiries by telephone, in person, by letter and electronic communication effectively, in addition to processing parking permits, delivering excellent customer service.
You will also ensure a comprehensive, quality, Notice Processing parking service is provided within legislatively defined timeframes. You will need to make important decisions when processing incoming Penalty Charge Notice (PCN) challenges, considering circumstantial and mitigating evidence submitted by an appellant against the Council’s evidence. You will produce detailed case files which are submitted to the Traffic Penalty Tribunal and assist in the monitoring of debt recovery procedures.
Where required, you will be able to produce standard computer reports or management information. You will be confident in addressing queries within the team and be able to communicate issues effectively with the Senior Parking Support Officer, Parking Services Team Leader and Parking Services Manager.
You will be competent in a number of computer programs, primarily Microsoft, Outlook, Word and Excel, with the ability to quickly learn new systems such as bespoke parking enforcement software. You will be educated to at least ‘GCSE’ standard or equivalent.
The candidate must be confident to work alone with minimal supervision, make decisions without direction at times, reliable, conscientious, self-motivated, flexible and trustworthy.
The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs fortravel from home to the office will be met by the successful candidate. However, office and hybrid working are also available.
In return, Warwick District Council offer a wide range of benefits such as competitive salary, option to join Local Government Pension Scheme and free BUPA Cash plan scheme to name a few - .
Local Government Pension Scheme Up to 32 days leave BUPA Cash Plan Work Perks