Resolution Field Agent - (AD-HOC) Job Type: AD-HOC (Self-Employed) Minimum Commitment: 1 day per week (8 hours) Pay: £20–£25 per hour (dependent on experience – discussed at interview) About the Role As a Resolution Field Agent, you will carry out face-to-face visits to residential and commercial properties on behalf of our utility-sector clients. The role focuses on customer engagement, welfare checks, and resolving utility-related issues in a professional, empathetic, and compliant manner. This is a flexible, ad-hoc, self-employed role ideal for individuals seeking work that fits around their lifestyle while delivering meaningful, customer-focused outcomes. Key Responsibilities Visit residential and commercial properties within allocated postcode areas Discuss utility arrears, payment plans, and meter exchanges with customers Conduct welfare visits for pay-as-you-go gas and electricity customers Plan, organise, and prioritise workload in line with client SLAs Communicate clearly, professionally, and empathetically with customers and clients Proactively work towards performance targets Identify, manage, and resolve disputes in line with agreed procedures Remain receptive to coaching and feedback to improve performance Working Pattern & Benefits Minimum of 1 day per week, with opportunities for additional ad-hoc work 8-hour working day Flexible start times: 8am / 9am / 10am Monday to Friday and/or Saturdays (subject to client operating hours) UK-wide work available, allocated within pre-agreed postcode areas Opportunities to progress and explore other roles within the business Flexible working offers the freedom to tailor your schedule around your lifestyle while earning additional income. This role provides variety, autonomy, and the opportunity to deploy your skills across diverse locations in a rewarding field-based environment. Person Specification Full UK driving licence and access to a vehicle (essential) Customer-focused with a professional and empathetic approach Confident, driven, and adaptable Strong organisational and time-management skills Excellent verbal communication skills IT proficient Data Protection & Information Security You will be required to: Comply with the Data Protection Act regarding confidentiality, security, and disclosure of personal data Adhere to Marston Group Information Security Management System (ISMS) policies and procedures Report any suspected data breaches, security incidents, or weaknesses immediately Actively reduce the risk of theft, fraud, or misuse of company systems Remain vigilant to information security threats and minimise the risk of human error Review and evaluate work activities to ensure compliance with security responsibilities Company Policies & General Requirements Always adhere to all company policies and procedures Comply with Health & Safety responsibilities Carry out any additional duties reasonably expected within the scope of the role Successfully pass Disclosure and Barring Service (DBS) clearance and County Court Judgment (CCJ) checks Notify the Company of any changes to personal circumstances that may impact suitability for the role About Us Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors. We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds. Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role. We offer full training that develops valuable, transferable skills and helps unlock your full potential. Apply now to become part of a trusted, respected, and forward-thinking enforcement team. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees. INDEA