Department: Spa & Salon
Location: Champneys Tring, Hertfordshire
Description
As a Spa Skincare Specialist you will provide personalized skincare treatments and expert product recommendations while ensuring each guest enjoys an exceptional, results-driven experience.
You will be promoting the sales of Elemis treatments, products and to develop and grow the retail sales of the Elemis brand using both internal and external promotional activity on a day-to-day basis, ensuring the Company standards are maintained at all times to the highest level and that professionalism, honesty and customer enthusiasm is maintained at all times.
Contract Type: Permanent
Weekly Hours: 37.5 hours across 5 days - flexibility required
Key Responsibilities
Client Consultations: Conduct HD skin consultations to identify client needs, concerns, and goals.
Treatment Delivery: Perform a variety of professional skincare treatments, advanced skincare services in accordance with spa protocols and standards.
Product Expertise: Recommend appropriate retail products and treatment plans tailored to individual skin types and conditions to support home-care routines.
Customer Service: Deliver an exceptional guest experience with a warm, professional, and attentive approach, ensuring client satisfaction and comfort throughout each visit.
Give prescriptive and rebooking advice in services, packages, and products.
To drive sales of Elemis products and treatments.
To create activity to stimulate interest from clients in the Elemis brand.
Skills, Knowledge and Expertise
Beauty Therapy qualification Level 3
GCSEs in Maths and English grades A-C or equivalent
Experience within a similar role
Retail experience within the same industry
Practical work experience in conducting treatments
Elemis treatment and product knowledge*
Knowledge of the Elemis Company philosophy*
Benefits
Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
Generous Holiday Allowance, increasing with length of service
Company Pension Scheme
Bonus/Commission Scheme
Healthcare Cash Plan (with Dental)
Employee Assistance Programme for all Associates and their families
Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
Much, much more
*Some benefit eligibility is based on length of service or contract type