Hire Desk ControllerSpeedy HireSpeedy is the UK's leading hire provider, offering the widest range of tools, specialist equipment, plant, and support services — everything for every job.Working HoursStart Time: 7:30amFinish Time: 5:00pmContracted Hours: 42 hours per weekThe RoleBased within the depot, the Hire Desk Controller plays a pivotal role in frontline sales and customer service operations. Relationship building is central to success in this position.You will coordinate the full hire lifecycle — from order placement through to delivery and collection — liaising across depot functions to ensure customer requirements are met efficiently and professionally.Key Responsibilities:Managing hire enquiries and processing ordersCoordinating with stock teams, drivers, and engineers to minimise delaysEnsuring equipment availability and timely fulfilmentMaintaining regular customer communicationDelivering a high standard of service to drive customer satisfactionThis is a primarily desk-based role, working collaboratively across departments to ensure smooth depot operations.What We're Looking ForStrong organisational skillsExcellent verbal and written communication skillsAdaptability in a fast-paced environmentCommitment to learning and personal developmentFull UK driving licencePrevious experience within the hire industry or a similar sales/operational roleAbility to support your business unit in delivering our ESG Strategy – Decade to DeliverWhat We ProvideWe will provide everything you need to succeed in this role.Full on-the-job trainingDedicated product and systems training teamsTailored development programmesClear internal progression pathwaysSpeedy operates an industry-leading Work Life Balance initiative, reflecting our commitment to colleague wellbeing and more balanced working patterns. We offer flexibility discussions including hybrid arrangements (where appropriate), flexible start/finish times, shorter days, term-time hours, and job share opportunities.What We Offer26 days holiday plus bank holidaysPension schemeLife assuranceVoluntary Health Cash Plan95% discount across the Speedy brandMy Staff Shop – retail discounts and offersGreen Commute Initiative (cycle scheme)PAM Employee Assistance Programme – confidential wellbeing, legal and financial supportCareer Line of Sight – clear progression pathways across the Speedy GroupSpeedy reserves the right to close vacancies early due to high application volumes. We encourage early applications to avoid disappointment.Please note: some roles within The Speedy Group UK&I may require DBS, credit, or security clearance checks. All applicants must provide proof of right to work in the UK prior to employment.The Speedy Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive.For further information on our ESG governance policies, please visit:https://www.speedyservices.com/esg/governance