As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a healthy living food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.
If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family-oriented care home.
Reports to: Homes Manager/ Regional Hospitality & Lifestyle Manager
Key duties and responsibilities
1. Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
2. Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
3. Deliver exceptional experiences for residents, surpassing their needs and expectations.
4. Oversee food service operations, collaborating closely with the chef for quality meals on time.
5. Develop engaging activities promoting residents' interests, fun, and well-being.
6. Maintain a top-notch first impression experience and uphold high cleanliness standards.
7. Address maintenance issues promptly to ...