Technical Sales and Customer Liaison | £30,000 – £34,000 basic (OTE up to £42,500 including commission/bonus)
Hours: 7:00am – 4:00pm, Mon-Fri (flexible)
Benefits: 20 days’ holiday + bank holidays, free healthcare, pension
This role is ideal for someone who enjoys working closely with customers, producing accurate quotations, and managing projects from enquiry through to order completion.
Key Responsibilities
* Quotation & Order Management: Prepare accurate quotations, follow up with clients, and manage orders through the pre-order process to ensure timely project progression.
* Client Engagement: Meet clients on-site and in the office, conduct surveys, and present company drawings, literature, and samples to demonstrate the benefits of our systems.
* Technical Collaboration: Work closely with the technical team to develop bespoke solutions tailored to client requirements.
* System Design & Documentation: Learn to produce system designs, schematic diagrams, and mark-up drawings using company specifications and price lists.
* Presentation & Reporting: Create professional presentations and quotations, and communicate clearly with the estimation and design teams, sharing notes, drawings, photos, and project updates.
* CRM & Data Management: Maintain accurate records of customer interactions, project status, and quotations using Insightly CRM.
* Customer Service: Handle client calls and enquiries, providing excellent service and support.
* Supplier Liaison: Coordinate with suppliers as needed to support project delivery.
* Marketing & Additional Duties: Assist with marketing initiatives or other tasks as required in a small, collaborative team environment.
Training & Development
Full product and system training will be provided to develop expertise in design, pricing, and project management, allowing you to take increasing responsibility as your knowledge grows.
Performance & Rewards
* KPIs include timely enquiry turnaround, quotation accuracy, and successful conversion of opportunities.
* Salary: £30,000 basic, rising to £34,000 post-training.
* Commission: Up to 20% of basic salary.
* Bonus: 5% of basic salary.
* Perks: Healthcare, pension, 20 days’ holiday plus bank holidays.
This role offers a clear path for growth within a collaborative, high-quality, and customer-focused company