Overview
This is a fantastic chance for someone eager to take the next step in their career. We are looking for a dynamic and driven Assistant General Manager to join the leadership team at one of our flagship leisure centres, fresh off an £8 million refurbishment and primed for rapid growth. This role places you second-in-command to the General Manager at a high-footfall site, helping lead a growing team, drive commercial success, and shape the member experience. If you are passionate about operational excellence, thrive on a challenge, and want to be part of a major success story, this is your project to own.
We are looking for local people who share our passion for customer service, with a can-do attitude that creates a positive atmosphere in our centres.
Responsibilities
* Contribute to the delivery of Active Life vision and strategy
* Lead the operational delivery of services, policies and programmes to ensure the centre achieves its targets and objectives
* Achieve all revenue budgets
* Set an example and lead the team in delivering local marketing plans for membership and related products
* Develop a culture of service excellence across all customer touchpoints, interactions and team engagement
* Support the overall process of management and decision-making to maximise short-, medium- and long-term profitability
* Support the General Manager to ensure the centre is properly resourced to deliver the development plan and contractual terms and conditions
* Lead the delivery of day-to-day operating objectives and ensure standards of performance are owned by the management and wider teams
* Maintain an effective system of controls throughout the centre covering financial and non-financial aspects of the charity
* Take responsibility for compliance with health and safety procedures and requirements
* Ensure appropriate standards of conduct are established and complied with at all times
* Support ongoing management, compliance, monitoring, reporting and communication of resources and administrative functions
* Ensure the centre continuously complies with relevant legislation and best practice
* Manage customer, third-party and client relationship management processes and procedures
* Support the centre management team to deliver on centre objectives
* Takes ownership of recruitment, people management, development, retention and succession planning strategies
* Provide leadership for recruitment, induction, training, appraisal, development and performance management of staff
Qualifications and Experience
* First Aid at Work qualification
* Pool Plant Operator qualification
* Health and Safety Management Qualification (e.g., CIMSPA endorsed certification, IOSH or NEBOSH)
* Substantial management experience in the leisure or hospitality sector
* Experience in recruiting, developing and leading the performance of multi-discipline teams
* Commercial experience in a high-footfall, high-target environment
* Active affiliation with appropriate networks and organisations and ongoing community involvement
Knowledge, Skills & Behaviours
* Emerging understanding of financial planning
* Knowledge of health and safety and employment legislation and best practice
* Emerging leadership skills, including the ability to inspire, motivate and develop the team
* Good communication skills, including the ability to influence, persuade and negotiate with clients and third parties
* Problem-solving and analytical skills
* IT skills, including Microsoft Office
* Acts as a role model; honest, constructive and positive
* A solutions-focused team player with a "make it happen" attitude
* Engaging and empowering; capable of providing praise
Additional Information
If you’re looking to develop your skills, expand your leadership capabilities, and take on an exciting challenge, this could be the perfect opportunity for you.
Active Life has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve.
Applicants who gain a conditional job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role requires work with children or vulnerable adults, or in environments that require it, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken, your offer of employment will be subject to a satisfactory DBS check.
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