As Front Office Manager, you’ll choreograph every moment of
our guests stay. Motivating your team to deliver outstanding hospitality that
sees them return time and again.
Responsible for both Reception and Night teams, you will
oversee every aspect of the Front Office team’s duties: from welcome to ongoing
guest relations. In fact, you’ll train your whole team to deliver truly
exceptional service. You’ll bring a calm head and natural flair, and in return,
well offer you an extraordinary career.
Key Responsibilities :
- Ensure
all department Health and Safety procedures are implemented and all team
training is conducted.
- Be
aware of your responsibility for the security of guests and hotel
property.
- Complete
all company and brand training and ensure the team do likewise.
- Ensure
all key metrics of hotel and department performance are understood and
actions put in place to achieve annual targets.
- Assist
all guests in a sincere and courteous manner, wherever possible going the
extra mile to ensure guest satisfaction.
- Anticipate
guests needs where possible and react to those needs to enhance guest
satisfaction.
- Deal
with guests promptly upon arrival and departure, as per company standards
for check-in and out procedures..
- To lead
and train department employees.
- Ensure
that the team are punctual, polite and courteous and helpful to guests and
colleagues at all times.
- Prepare,
check and monitor department forecasts and rotas to ensure they are in
line with set budgets and meet the service and business needs.
- Maintain
financial awareness and understanding of how the role impacts on the
hotel’s profit and loss account and the company’s business as a
whole.
- Control
department’s costs through correct storage and distribution of supplies.
- Carry
out Duty Manager responsibilities in order to support the hotel’s business
needs.
About You
- Previous
experience as a Front Office Manager
- Confident
communicator with a hands-on leadership style
- Passionate
about delivering outstanding guest experiences
- Flexible
to work shifts including evenings, weekends and holidays
- Excellent
attention to detail and organisational skills
What We Offer
- Cycle
to Work Scheme
- Learning
and Development - An extensive range of training opportunities are
available to facilitate your personal development.
- We
Care - A confidential support service providing expert guidance, practical
resources, and professional help for a wide range of personal and
work-related issues.
- We
also provide you with all the basic benefits such as free nutritious and
tasty meals on duty, complimentary on-site parking, regular on and
off-site social events and celebrations and cycle to work scheme.
If this sounds like the job for you, please get in touch!
