Please contact Rosemary Wright if you have any enquiries about the role.
Email: r.wright22@nhs.net
Call: 01924 543127
About The Role
The Patient Access Team Leader will manage and coordinate a small specialty-specific booking team to ensure the provision of efficient, effective, and quality services within a defined specialty and across other services along the patient’s pathway. The post holder will be responsible for ensuring patients receive timely access to outpatient departments and inpatient/day case treatments.
The post holder will manage data quality across service areas, ensuring accurate 18-week activities are routinely captured on information systems, including PAS/SystemOne real-time data, and will address any data inaccuracies by amending or resolving process issues.
They will facilitate data collection for audit purposes and routinely validate 18-week information to identify and address process or system issues, implementing solutions across services.
Main duties
* Maintain a professional appearance in line with the Trust dress code.
* Uphold the Trust’s values and behaviors, acting in a manner that maintains public confidence.
* Maintain professional and courteous relationships with staff, respecting diversity and equality.
* Uphold patient privacy and dignity, respecting patient equality at all times.
* Adhere to confidentiality agreements as specified in the job description.
Key Requirements
* Coordinate the work of a defined booking team, managing workload and escalating issues as necessary.
* Resolve issues with staff, including delicate or complex concerns, liaising with HR when needed.
* Provide Trust team briefings to keep staff informed of departmental and Trust news.
Please See Job Description For Full Requirements
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work across hospitals in Pontefract, Dewsbury, and Pinderfields, as well as in patients’ homes and the community. We prioritize our people and values to deliver excellent patient care. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks provide safe spaces to share ideas and concerns, increasing awareness of equality, diversity, and inclusion. We especially encourage applicants from underrepresented backgrounds, including LGBTQ+ communities, ethnic minorities, and individuals with disabilities or neurodivergence, to apply.
If you value caring, high standards, improvement, and respect, join MY team to make a difference every day.
Application Guidance
We recognize that applicants may use AI tools to assist with applications. While helpful, these tools cannot fully replace personal input. Please personalize your application and disclose AI use if applicable, as our screening process is thorough.
Our Benefits
* Access to the NHS pension plan
* Generous holiday entitlement of 27 days plus bank holidays, increasing with service
* Employee health and wellbeing services
* Additional benefits such as onsite nurseries, cycle to work, home electronics, and car schemes
* Support for working carers and flexible policies
* Established staff networks including LGBTQ+ and Race Equality
* Opportunities for career progression and training
Skilled worker sponsorship
Further information about skilled worker and health and care visas can be found on our website.
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