We’re Hiring: Tenancy Sustainability OfficerDepartment: Housing OperationsSalary: £32,743 - £33,895 (pro-rata)Location: Leyland / Preston / wider North West (agile working)Hours: 36.25 hours per weekContract: Fixed Term - 6 monthsJoin Our Legacy of Change and Community At Progress Housing Group, we’re more than just homes, we’re a community. With 900 passionate colleagues, we’re committed to making a difference every day, supporting people to live independently and thrive. We’re now looking for a Tenancy Sustainability Officer to join our team on a 6-month fixed-term basis. This is an exciting opportunity to support tenants during a period of growth, helping new and existing customers build sustainable tenancies and access the support they need.About the role As a Tenancy Sustainability Officer, you’ll work with customers to identify risks, develop support plans, and connect them with the right services to improve their wellbeing and financial stability. A key part of this role is providing clear, practical advice around welfare benefits and income, helping tenants maximise their income and access the support available to them. This role will focus on supporting an influx of new-build properties, ensuring tenants are set up for success from the start of their tenancy and have access to the right support to maintain their home long term. You’ll manage your own caseload, work collaboratively with internal teams and external partners, and respond to issues as they arise - including safeguarding concerns or changes in circumstances. This is an agile role, with a mix of home working, office presence, and travel across the North West, particularly around Preston and Leyland. Because of the need to travel, you must have a full U.K driving licence, with access to your own vehicle.What We Are Looking For We’re looking for someone who is approachable, proactive, and confident supporting individuals with a range of needs. You should have: Experience supporting customers with complex or changing circumstances Strong communication and relationship-building skills The ability to manage a varied caseload and work independently A problem-solving mindset with the confidence to respond to emerging issues Strong knowledge of welfare benefits or experience supporting income maximisation Experience working with partner organisations or within housing/support settings (desirable) A full UK driving licence and access to your own vehicle Why Progress? Because we’re people-focused, genuine, and forward-thinking. We care deeply about our colleagues and communities, and we’ll support you to grow in a role that really matters. How to Apply Click Apply Now, upload your CV, and complete our short application. Be sure to include a supporting statement that highlights why you’re a great fit for this role. Please note: In line with our core value of being Genuine, we discourage the use of AI tools when preparing applications or supporting statements. We are committed to building an authentic and values-led workforce and will prioritise applications that clearly reflect personal effort and originality. Closing date: 11:59pm Thursday 21st May 2026Interview date: Tuesday 2nd June 2026 We welcome applications from everyone, especially from underrepresented groups. Inclusion matters here.