Location : West London (Chiswick, Brentford & Isleworth) Salary : £47,777 + EOY Bonus
The role
We are looking for an experienced, commercial Retails / Sales Area Manager to play a key role in ensuring the smooth running of a small cluster of self-storage locations across West London. You will need to be very customer focused and sales / KPI driven. Our Area Managers are responsible for supporting staff in their day‑to‑day roles and progression, maximising sales and profit targets, helping customers with anything they may need, and ensuring all legal and company procedures are in place.
This is a multi‑site role, based in our Chiswick store, with responsibility for the Isleworth and Brentford Container sites. It is full‑time, working 5 days out of 7, with some weekend and bank holiday working.
Company Benefits
* Staff discount on storage and retail products
* Management Training and Development programme
* Great bonus scheme
* Contributory pension scheme
* 30 days holiday, including bank holidays
* Employee ‘free perks’ scheme
* Additional benefits after a qualifying period
Who we’re looking for
* Goal oriented, with a proven sales track record
* Thrives in a varied, team environment
* Excellent communication skills and customer service skills
* A good level of numeracy and people management experience
What you’ll do
Sales and Customer Service
* Drive teams to convert sales and help customers make informed decisions
* Achieve sales targets by maximising sales opportunities
* Provide outstanding customer service, always keeping our values in mind
* Resolve customer complaints, address customer concerns, and explain company policies
Store Growth and Development
* Meet the revenue and growth targets, and control costs within a reasonable jurisdiction
* Manage the growth and development of the store and employees
* Demonstrate an active approach to achieve goals and objectives
Manage and Train Employees
* Recruit, train, develop and support staff to keep the standards of your team high
* Motivate staff to give their best results
* Provide high levels of leadership, encouragement, training, and support in order to help others achieve their results and meet their budgets
Administration
* Ensure effective administration of the store so that company systems, policies and procedures are always adhered to
* Create and implement effective marketing plans, and monitoring and reviewing results at regular intervals
* Promote the store in the local community by networking and liaising with local shops and businesses
Maintenance
* Take pride in the sites, maintaining excellent standards
* Ensure a safe and healthy environment for both staff and customers
Charity Participation
* We’ve committed to Corporate Social Responsibility, meaning we all dedicate 1% of our working time to volunteering or raising funds for charity
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