We are looking for a dedicated IT Service Desk Administrator to join a dynamic IT team on a 12-month temporary contract. The successful candidate will provide first- and second-line support within a fast-paced environment, with a focus on ManageEngine IT service management tools.
Key Responsibilities:
*
Provide first- and second-line IT support via email, phone, and ticketing systems.
*
Use ManageEngine to log, track, and resolve IT incidents and service requests.
*
Monitor tickets, escalate issues where required, and ensure timely resolution.
*
Maintain IT documentation, inventory, and asset records.
*
Assist with routine administrative tasks, software updates, and system maintenance.
*
Participate in IT projects and change management activities as needed.
Requirements:
*
Previous experience in a Service Desk or IT support role.
*
Familiarity with ManageEngine or similar IT service management (ITSM) tools.
*
Understanding of ITIL principles and IT support best practices.
*
Strong troubleshooting and problem-solving skills.
*
Excellent communication and organizational abilities.
Desirable:
*
Experience working in a corporate or multi-site IT environment.
*
Working knowledge of networks, hardware, and software support.
What’s on Offer:
*
Competitive salary: £30,000 – £35,000 (pro rata).
*
12-month contract with potential for extension.
*
Supportive, collaborative team culture.
*
Opportunity to gain hands-on experience with ManageEngine and modern ITSM processes