Group Customer Serivce Specialist
Fradley Park, Lichfield
Excellent opportunity with onward career development prospects.
We have an exciting, full-time opportunity to join our successful Customer Services Team in all aspects of Customer Relationship Development and Management.
Allports Group have a fantastic range of products and services offered through our Group to both our local and national customer base. With our turnkey solutions, customers can either Buy, Lease, Contract Hire or Rent Commercial Vehicles.
Whilst this is a Customer Services role, it will also lead to introducing our customers to the most appropriate member of our Sales team to discuss their Trucks and Trailer requirements, providing our customers with cost-effective and efficient Transport Solutions. The role will include travelling to our Nationwide customer base for review meetings, so a flexible approach to hours will be required. A clean driving licence is an advantage.
With a full range of After Sales Support, Contract Hire, Rental and added value services provided through both our own and complemented by Manufacturer-backed schemes, we have a solution for all customer requirements.
You will have strong communication and listening skills, along with good system skills, able to support, organise and undertake CRM type administration as required. You will bring a tenacious and persistent approach to the role, ensuring tasks are completed within agreed timescales ensuring a positive customer experience.
Previous experience in a Car, LCV, Commercial Vehicle Sales or Contract Hire and Rental would be an advantage, along with being able to demonstrate a keen ability to understand the customers’ requirements and develop long-term relationships.
The successful candidate will enjoy excellent remuneration and the opportunity for further career development with an established, successful and expanding business.
BenefitsIndustry-leading rates of pay Apprentice Development Schemes (HGV Technician and Leadership Management programs available) Up to 25 days holiday (including the option to buy up to 5 days of annual leave per year) Additional annual leave and birthday off awarded for length of service Designated EAP service to support your health and financial wellbeing Refer a friend scheme (earn £750 for each referral) Stakeholder Pension Scheme Birthday and Christmas Gift Vouchers Enjoy discounts for UK hotel stays Company car (role dependant) Training and Development Opportunities Charity and Community events throughout the year Treat Tuesdays – surprises drop every-so-often on a Tuesday Free on-site car parking Workwear, boots and PPE provided Modern, clean offices and working environment On-the-job and manufacturer-backed training Fantastic career advancement opportunities A great place to work within a dynamic and growing business Variety of shifts available (see jobs for details)