Overview
Our client, a leading establishment in the luxury hotel field, is currently seeking a dedicated and experienced Event Manager to join their team. This permanent role is perfect for a professional with a strong background in supply chain customer service, aiming to ensure financial success and guest satisfaction through effective event management.
Responsibilities
* Ensure smooth handover from Sales to Events team
* Adhere to sales contracts, including deposit schedules and rooming list deadlines
* Build and maintain strong relationships with clients through effective planning
* Deliver excellent guest service standards
* Provide guidance to clients on event planning to meet expectations and maintain profitability
* Practice effective revenue and yield management
* Manage space release policies to maximise room/event space profitability
* Coordinate thoroughly with all hotel departments
* Communicate event details clearly via BEOs, resumes, and cover sheets
* Act as liaison during events to manage real-time changes
* Audit banquet checks and billing for accuracy
* Finalise post-event billing and follow up on payments
* Mentor and communicate expectations to Event Co-ordinator and Planning Administrator
* Be a Fairmont Brand Ambassador in appearance and manner
Job Requirements
* Experience in event management with a focus on supply chain customer service
* Strong communication skills, both written and verbal
* Ability to build client relationships and deliver high standards of guest service
* Understanding of revenue and yield management principles
* Proficiency in coordinating with various departments to ensure smooth event execution
* Excellent organisational and time management skills
* Strong attention to detail and problem-solving abilities
* Professional appearance and behaviour
* Commitment to continuous professional development
Benefits
* Competitive salary
* Opportunity to work in a dynamic and prestigious environment
* Commitment to your continuous professional development
* Supportive and collaborative team culture
* Employee benefits package
If you are an experienced Event Manager looking to further your career in a challenging and rewarding role, we would love to hear from you. Apply now to join our client's dynamic team
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