We have one full time vacancy for a Band 3 Higher Clinical Support Worker to join our team within Outpatients.
The post holder will work as part of the nursing team to assist within Nurse led clinic, perform ECG's, venepuncture and ensure clinics are run smoothly.
The successful candidate will work between Russells Hall, Corbett and Guest sites,
Full support and training will be given.
Main duties of the job
To work as a Clinical Support Worker as part of the Outpatients department, supporting clinicians to provide a high standard of patient care. Ensuring patients feel welcomed into clinic and ready for their appointments. To carry out basic admin tasks to support clinicians such as booking patients in and out of clinics, photocopying, making up clinic packs. To do clinical observations of patients prior to their appointments as required e.g. height, weight, ECG's, BP, test urine, venepuncture. To assist within plastics nurse led clinic following training. To communicate effectively with other members of the health care team, patients and relatives. To recognise and report to clinicians any concerns or changes in the patient's condition.
The post holder will be expected along with other team members to ensure all equipment is cleaned on a daily basis as necessary adhering to the Trust Infection Control Policy.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person specification
Qualifications
Essential criteria
1. Maths and English Qualification – GCSE A-C or Functional Skills Level 2
2. Care Certificate or ability to complete within 12 weeks of commencing employment
3. QCF/NVQ Level 3 in Healthcare or equivalent qualification/relevant experience
Experience
Essential criteria
4. Able to undertake a limited range of delegated clinical care duties, e.g temperature, pulse, respiration, blood pressure, blood glucose monitoring, urinalysis, wound observations, removal cannula/catheter
5. Able to assess patient/client condition through observation/test results; assess comfort of patient/client, instigate emergency procedures
6. Regular contact with bodily fluids when carrying out interventions and or treatments
7. Frequent moderate/intense effort required for periods of time
8. Experience in a healthcare environment
9. Manual handing of patients, equipment and stores
Knowledge
Essential criteria
10. Ability to recognise limitations of knowledge and competence and practice within these boundaries
11. Prepared to undergo further training
12. Able to use and update IT systems with patient information
13. An understanding of their role within the team
Communication & Relationship Skills
Essential criteria
14. Evidence of effective communication skills including • Verbal • Written (legible handwriting) • Non-verbal • Compassion and respect
15. Ability to communicate appropriately with patients, relatives and / or carers
16. Ability to communicate effectively with staff / multidisciplinary team
17. An understanding of how to behave / act in a clinical environment
18. Positive and enthusiastic approach to work
19. Courteous and polite
Planning & Organisational Skills
Essential criteria
20. Participation in flexible work patterns / shift working required to provide 24hr service to meet the needs of the service.
21. Flexibility to work across the Health Economy
Using AI for jobs applications:
Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.
The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.
Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.
Multi-site working
The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond".
To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:
22. Better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement
23. Consider the optimal use of resources through consolidation and specialisation, and
24. Seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites
Against this context, although this post is hosted by The Dudley Group, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered, dependant upon Job Role and Salary needed to meet the criteria for sponsorship, alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK.
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants.
Not everyone needs a ‘Skilled Worker’ visa.