Regional Customer Account Manager
London & South-West
£40,000 - £45,000 plus company car & excellent benefits
FUNCTION
Become a main point of contact between Major Account/Client and Company, maintaining the highest standards of delivery service to the company’s internal and external customers. Provide technical consultation either by phone, web or face to face; work with Franchisees, Operations; Equipment, Construction Department and the Service Companies.
This role covers the South-West – as far as Salisbury and the London Region. This will require travel to Client sites 3-4 days per week.
RESPONSIBILITIES:
Customer Contact:
* Visiting Client’s sites as required
* Produce firm schedules and timelines
* Gather future business information
* Discuss and resolve open issues
* Act as primary contact for Customer issues and outstanding account balances
* Communicates internally with all Departments e.g. Engineering, Manufacturing, and Purchasing
* Answers regarding customer questions regarding sales contracts, resolving any issues
* Verify order integrity for entry in computer
* Prepare and distribute sales contracts and other correspondence with Customer
Order Fulfillment Process. New Site & Remodel Sales:
* Gather information (equipment selection) for Customer Site Order
* Make necessary changes to Equipment Order
* Follows up with customer to obtain sales orders
* Invoice contracts
* Ensure timely release of sales orders and contracts to meet customer requirements
* Manages projects through the various steps from start to completion
* Managing Excess and Obsolete issues
Shipping:
* Communicate shipping information and timelines to internal staff
* Investigate better methods of shipping and delivery
Installation:
* Communicate job-site requirements
* Visit and inspect sites as required
* Communicate any installation issues to internal departments
* Answer Installers requests and/or help resolve problems and issues
* Arrange shipment of necessary items to complete installation
* Communicate and resolve Customer issues
* Follow-up on open issues to assure completion and customer satisfaction
Resupply
* Technical Sales / selection consultations
* Promotion of Company as a resupply partner
* Communicate and resolve Customer issues
* Follow-up with Customer to ensure satisfaction