Position Summary
The Project Manager acts as the day-to-day customer service lead for a major retail client within our reprographics and packaging artwork business. The role is supplier and printer-facing and service-driven, focused on coordinating packaging artwork projects, managing pack changes, and ensuring a smooth, efficient and high-quality service from brief through to final approved artwork.
Understanding of FMCG packaging and print processes is essential.
Key Responsibilities
Customer & Project Coordination
* Act as a point of contact for the Account Manager, supplier, and printer, delivering a professional and responsive service.
* Coordinate new and updated packaging artwork projects across the client’s brand portfolio.
* Manage the end-to-end pack change process, including artwork updates, repro, proofs and approvals.
* Maintain all internal systems and job status reports.
Briefing, Artwork & Approvals
* Gather accurate briefs and submit them to the production team.
* Ensure all briefs are clear and concise, containing all relevant information from the Account Manager for production to work to right first time.
* Collate artwork amendments and manage feedback between client and production.
* Coordinate and lead Banton Handover meetings, issuing actions and minutes.
* Ensure all artwork is approved by relevant client departments before final file release.
* Advise on print and technical feasibility with support from internal print and technical teams.
Timeline & Issue Management
* Communicate key milestones and critical path timelines to all stakeholders.
* Monitor progress and accelerate risks or delays where appropriate.
* Support press attendance and print sign-off when required.
Relationship & Service Management
* Build and maintain strong working relationships with client teams and print suppliers.
* Always represent SGX professionally within the client environment.
* Develop a strong understanding of the client’s culture and ways of working.
* Identify opportunities for continuous improvement across client and internal processes.
Skills & Experience
* Strong organisational and coordination skills.
* Experience managing multiple packaging or artwork projects in an FMCG environment.
* Good understanding of print processes and packaging materials.
* High attention to detail and ability to remain calm under pressure.
* Confident communicator with strong customer service skills.
* Proficient in Microsoft Office.
* Experience working with FMCG brands or retailers.
* Willingness to work overtime when required.
Personal Attributes
* Proactive and able to work independently.
* Service-focused with strong empathy and listening skills.
* Process-driven and solutions-oriented.
* Confident working with stakeholders at all levels.
* Collaborative team player with a professional presence.
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