Technical Support Engineer
Location: Brackley, UK
Join the Mercedes‑AMG Petronas Formula One Team to work as a Technical Support Engineer on‑site. The role sits within our Technical Support Team and ensures the IT services at our Brackley site are well supported and maintained. The successful candidate will assist the business with technology queries, support hardware/software/network issues, manage incident and service requests, and contribute to continuous improvement.
About the Role
* Respond to IT support requests via phone, email, or chat.
* Troubleshoot and resolve hardware, software, network, and system issues.
* Build relationships with key stakeholders and maintain strong customer focus.
* Act as the first point of contact for IT incidents and service requests.
* Work in a fast‑paced environment ensuring SLAs and KPI targets are met.
* Contribute to Service Improvement Plans.
* Proactively allocate unassigned tasks within the team.
* Check Meeting Room Audio‑Visual equipment for high availability.
* Provide out‑of‑hours support on rota.
* Document IT issues, solutions, and procedures in the knowledgebase platform.
* Engage with the wider team, utilising monitoring platforms to improve customer experience and security.
* Work with vendors to maintain stock availability and software licence compliance.
* Be prepared to learn; training resources will be provided.
To be successful you will have
* User account administration in Azure Active Directory.
* Administration of Office 365.
* Strong understanding of the Windows 10 desktop environment.
* Ability to work independently and as part of a team.
* Experience with Active Directory, DHCP, and DNS.
* Networking knowledge including WAN, LAN, and VPN.
* Administering iOS devices via an MDM solution.
* Excellent written and verbal communication skills.
* Enthusiastic about technology and service‑driven.
* Proven experience as an IT Technical Support Engineer, IT Technician, or similar role.
* Microsoft Azure Administration Certification or similar.
* ITIL Foundation (v3 or ITIL4).
Desirable
* Experience with ServiceNow ticket system.
* Linux OS Administration.
* CompTIA Network+ Certification.
* MAC OS X Administration.
* Virtualisation platforms, preferably VMware.
Benefits
Our riverside campus is powered by 100% renewable energy and features an on‑site gym and exercise studio, subsidised restaurant, and on‑site parking with EV chargers. We offer a competitive package of benefits including a generous bonus scheme, Mercedes car lease scheme, private medical cover, life assurance, and 25 days holiday. Flexible working opportunities are available.
Why us
At the heart of our performance are our people. We create an innovative, collaborative, high‑performance culture where every member is respected, empowered and valued. We believe in building an inclusive and diverse culture that helps us go faster and further. Our aim is to attract, develop, and retain exceptional people from all backgrounds and to create a workplace where everyone feels respected, supported, and fulfilled.
Reference: REQ‑250482
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
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