Job Description
About Us
Here at Vision North Somerset, we support people who are visually and/or hearing impaired across North Somerset. With around 1,500 people affected by sight loss and/or hearing loss in our county, we offer a range of support services to enable people to reach their full potential.
We turn 50 years old this year so it is a really exciting time to join the charity. We have a new CEO who is looking forward to engaging a great team to carry the charity forward into the next 50 years. You will find us a small, friendly, supportive group of colleages who make coming to work a pleasure.
Key Responsibilities
Information, advice and guidance:
1. Work one-on-one with adults and children with a visual impairment and their carers/ families, providing a comprehensive initial assessment in a person-centred, empathetic, and empowering manner.
2. Provide internal and external referrals and deliver follow-up actions to enable maximum wellbeing for service users.
3. Manage incoming and outgoing referrals internally and with a wide range of external providers, communicating promptly to manage cases effectively and safely.
4. Work closely with team members and volunteers to collate and send Information Packs and other necessary communications such as appointment letters in accessible formats.
5. Assess risks as ...