Retail Customer Advisor
Location: 23 Cornhill, Bury St Edmunds, United Kingdom, IP33 1DY
Salary: £13.72 per hour + an on‑target bonus of 15% paid monthly based on store performance
Working Hours: Part‑time 16 hours across 3 days per week, including weekends on a rotation basis
Job Description
As a Retail Customer Advisor you will focus on understanding and meeting each customer's unique needs in our store. Your dedication to customer service and knowledge of our products and services will help us reach sales targets and provide a first‑class experience.
Key Responsibilities
* Engage customers to enhance their journey and leave them feeling valued.
* Deliver exceptional experiences by promoting and tailoring innovative products and services.
* Achieve personal and store KPIs by driving sales and meeting performance goals.
* Provide personalised solutions for mobile or network‑related enquiries, ensuring prompt resolution.
Qualifications
* Customer‑focused with a passion for delivering exceptional service and understanding customer needs.
* Team collaborator, contributing to a positive and high‑performing environment.
* Problem‑solver, proactive in resolving enquiries and challenges.
Full training will be provided; prior product knowledge is not required.
Additional Information
We support professional growth with ongoing development opportunities. We provide a competitive package that rewards hard work and supports health and well‑being.
What We Offer
* Great pay and bonus structure.
* Up to 31 days off plus 2 bank holidays.
* Personalised benefits, including discounts, vouchers and pension plan.
* Learning and development tools to advance your career.
Accessibility and Interview Process
We enable a range of reasonable adjustments to support candidates throughout the interview process. Please contact your recruiter or email jobs@three.co.uk for guidance on adjustments such as extended time, breaks or assistive technology.
Equal Opportunity Statement
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and employee‑led DEI Networks, we commit to creating an inclusive culture where all individuals feel they belong.
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