Job Description
Job Title: Systems Excellence Manager
Location: Manchester/Birmingham/London
Role Overview:
The Installation Excellence Manager is responsible for ensuring the successful delivery of installation projects across both the region and all Business units within Land Based Security. This role focuses on driving operational efficiency, improving installation quality, and enhancing customer satisfaction through process optimization, performance tracking, and team coordination.
Key Responsibilities:
1. Operational Leadership
* Manage day-to-day Systems improvement initiatives/activities, including Problem Solving events, supporting business performance to ensure projects are delivered on time, within scope, and to quality standards.
* Develop, monitor and report on Systems KPIs, identifying trends, root cause and areas for improvement.
2. Process Improvement
* Identify and implement best practices to streamline installation workflows and reduce inefficiencies.
* Support continuous improvement initiatives using Lean, or similar methodologies.
3. Team Coordination
4. Collaborate with field teams, project managers, and functional partners to ensure delivery of business improvement ini...