Caritas Futures is privileged to exclusively support the NSPCC, a leading children's charity, with the recruitment of several Helpline Practitioners to join their team in Birmingham.
Working on a full rota shift including 1 in every 3 weeks working from home.
As a Helpline Practitioner, you will empower the public to protect children and young people providing emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse.
At this UK-wide Helpline, the priority is to empower the public to protect children and young people. With empathy, sensitivity, and common sense you will provide emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse. Working as an advisor to adults across the UK you will encourage and empower them to look out for the children around them - to act and give children a voice when they are unable to ask for help themselves.
This is a fantastic opportunity for you to develop your child protection expertise within a unique and highly influential national service, to work for an organisation whose core value is putting children first and you to personally make a positive impact on thousands of families across the UK.
You will be providing advice and assistance to the public via telephone, email, text and through social media. You will take ownership of each contact you make, and you will be responsible for assessing the risk, liaising with NSPCC's external ch...