VAS Warehouse Manager
Reporting to: Head of UK Operations
Location: Wombourne
Spectrum Brands UK is a leading consumer products company behind some of the UK’s most recognised household brands, including Russell Hobbs, Remington, George Foreman, IAMS and Tetra.
We supply a broad range of customers across the UK, from major retailers such as Argos, Amazon, John Lewis, Pets at Home and Boots, through to all major grocery chains, high street retailers, and ecommerce platforms.
Our Wombourne Distribution Centre is a critical hub within the UK and EMEA network, distributing brands including Russell Hobbs, Remington, George Foreman. The site handles 1,500–2,500 pallets per week, operates across two shifts, employs circa 70 FTE, and is supported by a newly integrated SAP EWM system.
Alongside our B2B operation, we are growing a strong D2C channel, shipping 5,000+ consumer orders per month, making this a fast-paced, complex and highly visible operation.
The Role
As Warehouse Conversions & Fulfilment Manager, you will lead and optimise the conversions operation, where products are reworked, repacked and configured to customer-specific requirements, ensuring efficiency, service excellence and compliance at all times.
You will manage a team of 16 FTE plus temporary labour, driving daily, weekly and monthly performance while continuously improving ways of working, productivity and cost efficiency.
This is a hands-on leadership role within Operations, with responsibility for people, performance, planning, health & safety, and continuous improvement.
Key Responsibilities
Operational Leadership
* Full accountability for the management and supervision of all conversions processes and activities
* Support the Assistant DC Manager to ensure operational KPIs and performance standards are consistently met
* Lead daily, weekly and monthly planning to maximise conversions efficiency
Productivity & Continuous Improvement
* Drive productivity improvements, reduced handling points and optimised product flow
* Analyse operational data to identify efficiencies and implement improved processes
* Lead the implementation of new procedures and improved ways of working
* Ensure performance consistently exceeds agreed KPIs
Service Delivery
* Ensure >99% of bulk orders are ready for collection within agreed timeslots
* Maintain a strong internal and external customer service focus
People Management
* Lead, motivate and develop a team of permanent and agency colleagues
* Manage performance, conduct reviews, address attendance and timekeeping issues
* Ensure effective resourcing, peak planning, holiday and absence management
* Build a high-performing, engaged and accountable team culture
Health & Safety & Compliance
* Maintain the highest standards of health & safety at all times
* Full responsibility for Zone 2 compliance, SOP adherence, accident investigation and root cause analysis
* Ensure all legislative and regulatory requirements are met
Systems & Technology
* Operate within and help optimise a SAP EWM-driven warehouse environment
* Champion data-driven decision making and technology adoption within the operation
About you
The successful candidate will be an experienced Warehouse / Operations Manager who thrives in a fast-moving, high-volume environment, with proven experience leading people, improving processes and delivering results.
Essential Experience & Skills
* Proven management experience within a warehouse or distribution environment
* Strong background in order packing, repacking, fulfilment or value-added services
* Experience managing direct reports and agency labour
* D2C / ecommerce fulfilment experience (highly desirable)
* Strong health & safety knowledge and operational compliance experience
* Tech-savvy, with experience using WMS systems (SAP EWM preferred) and high PC literacy
* Confident working under pressure with competing priorities
* Excellent communication and stakeholder management skills
Personal Attributes & Behaviours
* Highly organised, systematic and process-driven
* KPI-focused with a strong understanding of productivity and efficiency
* A natural problem-solver who uses root cause analysis and prevents repeat issues
* Action-oriented, with a clear bias for delivery and improvement
* A strong leader who tackles challenges head-on
* Driven to be better every day and to develop others
* Flexible approach to working hours to meet operational needs
Benefits
* 25 days holiday + Bank holidays, with option to buy up to 5 additional days
* Company Pension
* Bonus
* Life Assurance
* Health cash plan
* Colleague discount