Business Services Lead
Shift Times:
Monday - Friday (standard business hours)
Hybrid working: 3 days working from home, 2 days in office (HPC and SDC)
Pay Rate:
£190 per day
Location:
Hybrid - Hinkley Point C (HPC)
Overview of the Role:
The Business Services Lead is responsible for leading the delivery and continuous improvement of training administration and service operations across the Nuclear Skills Alliance. The role plays a key strategic part in ensuring capability readiness for NNB, Nuclear Operations, and other key business areas.
Working in a highly regulated environment, the successful candidate will provide operational leadership, governance, and assurance for end-to-end training administration and Learning Management System (LMS) capability. The role involves managing contractor performance, overseeing business-critical systems, and working closely with senior stakeholders across multiple programmes.
Key Deliverables and Responsibilities:
* Provide line management and leadership to a contractor team delivering training administration services, including performance management and development
* Lead the end-to-end onboarding and induction process for Training Administrators across NSA-aligned business areas
* Act as strategic system owner for the Learning Management System (LMS) and associated learning technologies, providing governance, training, and business reporting
* Oversee training data quality and compliance metrics, including LC12 assurance and governance reporting
* Manage the Inspiro contract, acting as supplier performance lead and ensuring delivery against agreed service levels
* Represent the Nuclear Skills Alliance in cross-functional meetings with stakeholders including PMO, Commercial, and Operational teams
* Develop and continuously improve operational processes, documentation, workflows, and reporting structures
* Coordinate external training activities and ensure alignment with business and commercial requirements
* Lead planning and service assurance for K23 training facility bookings and associated support infrastructure
* Support the design and implementation of the Competency Management Framework
* Act as deputy to the Business Services Group Head where required, representing the team at relevant meetings
* Oversee and support delivery of organisational capability compliance and nuclear baseline requirements
Skills & Qualifications:
Essential:
* Demonstrable experience leading administrative or business service teams within complex projects
* Strong stakeholder management and communication skills, including experience working with third-party suppliers
* Experience working with Learning Management Systems (LMS), training data, and reporting structures
* Ability to lead operational improvements and manage change in complex environments
* Strong organisational and leadership skills with the ability to manage multiple priorities
Desirable:
* Experience working in regulated environments such as nuclear, defence, or similar sectors
* Experience managing supplier contracts and performance against KPIs and SLAs
* Knowledge of regulatory compliance requirements such as LC12
* Experience contributing to capability development programmes or strategic workforce planning
Additional Information:
* Hybrid working arrangement with 3 days working from home and 2 days on site at HPC or SDC
* The role includes management responsibility for a team of administrators and a business apprentice
* The successful candidate will operate within a highly regulated environment and contribute to continuous improvement across training and operational services
JBRP1_UKTJ