Glasgow City Centre (office-based)
£27,500 basic salary | Full-time | Permanent
Join one of Europe’s leading online fashion retailers, delivering premium, design-led products to customers across the UK and international markets.
This is a rare opportunity to work with a portfolio of globally recognised luxury and designer brands within a fast-growing e-commerce business known for exceptional training, strong internal progression and a genuinely supportive culture.
Based in Glasgow city centre, this role offers a £27,500 salary and long-term career development in customer experience and e-commerce.
The Role
As a Customer Experience Executive, you will be at the heart of the customer journey, providing a warm, professional and confident service to a global customer base via email, live chat and telephone.
This is a varied, hands-on role that combines customer interaction with practical involvement in the business, including picking and packing customer orders.
Key Responsibilities
· Delivering outstanding customer service across multiple channels
· Handling customer questions, issues and complaints in a calm, solutions-focused manner
· Ensuring a premium experience at every customer touchpoint
· Escalating complex issues where required and following through to resolution
· Building strong product knowledge to support customer enquiries
· Supporting order picking and packing with accuracy and care
· Working collaboratively within a friendly, high-performing team
About You
You will be a confident, positive and enthusiastic individual who enjoys helping people and takes pride in doing things properly, and will ideally be:
· An excellent written and verbal communicator
· Warm, friendly, confident and naturally helpful
· Comfortable handling issues or complaints professionally
· Well organised, punctual and hardworking
· Flexible and happy to be hands-on when required
· Interested in fashion, luxury brands or e-commerce
Training, Hours & Benefits
· Full training is provided on industry-leading e-commerce platforms, with genuine career progression opportunities as the business grows
Hours of Work (commitment required)
· Monday to Friday: 9:00am – 5:30pm
· One Saturday in three: 9:00am – 3:00pm (paid for full day)
Benefits include
· £27,500 basic salary, casual dress, staff discount, cycle to work scheme, gym membership, excellent training and a Glasgow city centre location.
CVs in the first instance to:
· Tony Hamilton – Managing Director – Hamilton Hunter