For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team. You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.
The difference you'll make:
1. Acting as the first point of contact for customers in branch or over the phone
2. Assisting with day-to-day transactions, queries and servicing
3. Answering customer calls into our contact centre
4. Building relationships and finding solutions
5. Developing your knowledge of services and products to help our customers
6. Identifying new ways to improve the customer experience
These are the essential requirements you need to be successful in this role:
* Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background
* The ability to communicate effectively with customers to truly understand their needs
It would also be nice for you to have:
* A desire to go above-and-beyond for customers
* Effective team working skills with a flexible, can-do approach to work
* Openness to a broad range of activities even if outside of standard expectations
* Ability to grow, adapt and change accommodating business needs and priorities
You will require the right to work in the UK.
This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday between 8:00am and 6:00pm. The role is based in our Hounslow branch.
Inclusion
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we'll reward you:
* Starting salary of £26,161 plus a £500 annual cash allowance to spend on our benefits.
* 25 days' holiday plus bank holidays, increasing to 26 days after 5 years of service, with options to purchase up to 5 days per year.
* Eligible for a discretionary performance-related annual bonus.
* Discounted healthcare benefits including medical and dental insurance, and health assessments.
* Free access to digital health services, including GP.
* Free access to wellbeing apps and online classes.
* 8% of salary contributed to your pension, with Santander matching up to 12.5% if you contribute.
* Protection benefits including death-in-service, income protection, and options for additional coverage.
* Support for charitable causes and community partnerships.
* Participation in share plans.
* Access to employee discounts on various products and services.
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