We’re excited to be partnering with an innovative HealthTech app on a Community & Customer Success Lead hire.
This is a key role focused on building strong, engaged user communities and delivering an exceptional subscriber experience across every touchpoint. Working remotely within a collaborative and fast-paced team, you’ll take ownership of community engagement, customer support, and retention initiatives that directly impact long-term growth.
This opportunity is ideal for someone who combines empathy with a data-driven mindset and is passionate about creating meaningful connections between users and product.
R E S P O N S I B I L I T I E S
* Manage beta tester WhatsApp groups and challenge cohorts (including school group communities)
* Run in-app support (Intercom or similar), email support, and App Store review responses
* Own churn intervention: outreach to cancelling subscribers, win-back campaigns
* Onboard new subscribers via lifecycle email/push, in partnership with growth lead
* Surface product feedback to founder/product team weekly
* Moderate community spaces; run weekly engagement rituals (challenges, leaderboards, AMAs)
* Track NPS, retention curves, and qualitative subscriber sentiment
M U S T- H AV E
* 2+ years in community or customer success at a consumer app or subscription business
* Genuine warmth and high written EQ — represents the brand directly to users
* Comfort with Intercom, Notion, RevenueCat, basic Mixpanel
* Self-starter who can run cohorts without micromanagement
N I C E - T O - H AV E
Personal interest in fitness/wellness · Discord/WhatsApp/Circle community experience · Lifecycle
marketing chops
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