Job Description
Up to £32k DOE | Onsite | Exeter
Our client is a thriving, people-focused business delivering high-quality service solutions across the UK and internationally. With a collaborative culture, modern office environment, and a strong reputation for innovation and employee development, they are committed to supporting growth and rewarding success. The team continues to expand, offering excellent career progression within a supportive and forward-thinking environment.
Role:
This is an excellent opportunity for an experienced leader from an office, hospitality, travel, or retail environment who is looking to take the next step in their career. The Customer Support Team Lead will motivate and support a dynamic team, ensuring exceptional service delivery for clients and customers. This is a hands-on leadership role suited to someone proactive, resilient, and passionate about developing others in a fast-paced, evolving business.
Responsibilities of the Customer Support Team Lead: -
1. Lead, motivate, and support a customer support team to deliver consistently high service standards.
2. Collaborate with key internal stakeholders to review feedback and drive continuous improvement.
3. Conduct regular 1-to-1s, coaching sessions, and performance reviews to support team development...