Job Overview
An exciting opportunity has arisen for a Patient Care Advisor to join our Contact Centre team. The role involves providing patient booking and administrative services, acting as the first point of contact to capture all interactions between Northumbria Healthcare NHS Trust and patients.
The post is a variable role consisting of a significant amount of telephone calls internally and externally to the Trust and administrative duties, liaising closely with patients and staff involved in patient care via telephone, email, and in‑person interactions to provide excellent NHS services.
Key Responsibilities
* Process patient appointments, referrals and surgery using a variety of trust systems in line with NHS patient access standards.
* Communicate regularly with patients by phone offering choice when booking patient appointments, dealing with queries from patients which may include challenging behaviour.
* Demonstrate an understanding of issues relating to confidentiality and dealing with sensitive situations.
* Show a desire to develop both the service and yourself, aiming to make the service known as "the best" as it grows.
Equal Opportunity and Diversity
Applicants who are members of the Armed Forces, and those who have a disability that requires support in the workplace, will be interviewed under the Trust's interview guarantee scheme. The Trust recognises the positive value of diversity and inclusion and is committed to a workforce that is diverse, equal and inclusive. We welcome applications from people of all backgrounds, particularly from Black, Asian, and Minority Ethnic (BAME) candidates, as well as LGBT+ and disabled candidates. We are a Disability Confident Employer, a Stonewall Diversity Champion, and a proud supporter of Apprenticeships, Age Positive, and mindful employment.
Practical Information
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre‑employment checks in line with CQC and NHS England statutory guidance. Please call our HR Recruitment Team on 0191 203 1415 option 2 to arrange reasonable adjustments for interview if required.
Northumbria Healthcare NHS Foundation Trust holds a sponsor licence. If you are applying for a role that requires UKVI sponsorship, please check your eligibility prior to submitting an application. Please note that successful applicants must pay for their own DBS certification if required for the post; this is done via a salary deduction from the first monthly pay.
Benefits
* Extensive staff health and well‑being programme including access to our specialist Wellbeing Hub
* Support and connection through a variety of Staff Network groups
* A range of flexible working opportunities
* Generous annual leave and pension scheme
* Access to lease car and home electronics scheme (qualifying criteria applies)
* Opportunities to improve your professional development through extensive training programmes
* Access to a savings scheme via salary sacrifice with Northumberland Community Bank
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