Care Supervisor
Full Time | Office Based | Solihull
Salary: £25,000 – £27,500 per annum
Bluebird Care Solihull and Birmingham West
Are you an experienced care professional ready to step into a leadership role? Were looking for a compassionate, driven, and highly organised Care Supervisor to join our growing team, someone who leads by example and is committed to delivering outstanding homecare.
At Bluebird Care, everything we do starts with people. Our customers trust us to keep them safe, comfortable, and supported in their own homes. As a Care Supervisor, youll be the person making sure that promise is kept - every visit, every day.
About Bluebird Care
We are the biggest private home care provider in the UK & Ireland and are proud to operate across two territories in the West Midlands: Bluebird Care Solihull and Bluebird Care Birmingham West.
About The Role
Reporting directly to the Registered Care Manager, youll work collaboratively with the entire care management team to help oversee our services across all four territories. This is a varied, hands‑on office‑based role that puts you at the heart of both our customer experience and our operational delivery.
You wont just be managing a caseload. Youll be the reassuring presence our customers and care assistants rely on, the person who spots a problem before it escalates, and a key driver of the quality that makes Bluebird Care a premium care provider.
Working hours are 8:30 am to 5:30 pm Monday – Friday (office hours). On occasion, you may be required to work outside of these hours.
What We Offer
* Competitive salary from £25,000 per annum
* On‑call remuneration
* Access to Health and Social Care qualifications to support your professional development
* Paid annual leave
* Workplace pension scheme
* Uniform provided
* Clear career progression pathways into senior or management roles
* A supportive, collaborative team culture where you are valued from day one
What Youll Be Doing
* Working well with customers– Prior to each service commencing, you will carry out new customer sign‑ups and risk assessments, creating and agreeing individually tailored, written care and support plans. You will keep care plans up to date and ensure customers and their families are always well informed.
* Leading and supporting your team– You will give care assistants the information, guidance and supervision they need to deliver safe, high‑quality care. Working with our coordinators, you will help match support workers to customers, attend first calls to make introductions, and ensure any schedule changes are reported promptly. You will also distribute, collect and monitor MAR charts, and support the training and development of care assistants.
* On‑call responsibilities– You will take part in the out‑of‑hours emergency on‑call rota on a rotational basis, managing on‑call issues such as arranging cover for sickness and absence, attending or coordinating calls when needed, and recording and communicating emergency information.
* Driving quality and compliance– You will investigate service quality matters and implement meaningful improvements, carrying out quality reviews at customers’ homes. You will apply Bluebird Care’s policies and procedures at all times and ensure that accidents and incidents are recorded, reported and acted upon in line with regulatory requirements.
* Being a key part of the Bluebird Care team– You will lead staff and customer meetings, work flexibly to meet business needs, and collaborate with health and social care professionals, customers’ families and colleagues across all four branches.
What Were Looking For
* Level 3 Diploma in Health & Social Care (or working towards a Level 3 at a minimum)
* Experience working in a care setting
* A good understanding of person‑centred care and support planning
* Strong communication skills and the ability to build positive relationships with customers, families and professionals
* Confidence leading and supporting a team of care assistants
* Ability to write clear risk assessments, care plans and records
* Good IT and administrative skills
* Willingness to participate in the out‑of‑hours on‑call rota
* A full UK driving licence and Class 1 business insurance (valid MOT required)
* Ability to obtain an Enhanced DBS clearance
Where This Role Can Take You
Care Supervisors at Bluebird Care are well placed to progress into senior or care management roles, with full training and support along the way. We are proud to grow our people from within.
All applicants will be required to consent to an Enhanced DBS disclosure. A valid UK driving licence and business use insurance are required for this role.
Sound like you?
Please click APPLY today or contact our team to find out more.
Apply for this role
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