We are looking for a full time Brand Ambassador’s for our Maison Crivelli counter in Selfridges Trafford, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.As a Fragrance Ambassador for Maison Crivelli, you will be the face of our brand in-store, providing exceptional customer service, driving sales, and fostering a uniquely memorable shopping experience for our clientele. With a passion for fragrances and a dedication to teamwork, you will play a pivotal role in achieving sales targets, taking the customer on a journey of luxury discovery and sharing knowledge and expertise about our brand.
Actively engage with customers to understand their fragrance preferences and curiosities and guide them in selecting the perfect scents from our collection.
Provide personalised recommendations and upsell complementary products to enhance the customer’s fragrance experience and satisfaction.
Actively cultivate a superior service culture focusing on the consumer as the # 1 priority by offering outstanding customer service and experiences to drive long term brand loyalty.
Positively contribute to driving store & brand KPI’s including service excellence, brand consistency and improvement across all other key service drivers.
Continuously expand your knowledge through training sessions and self-directed learning to confidently address customer enquiries and enhance the overall shopping experience.
Collaborate closely with fellow Fragrance Ambassadors and store staff to achieve collective sales goals and maintain a cohesive team environment.
Share best practices, tips, and insights with team members to optimise sales performance and deliver exceptional customer service consistently.
Support team initiatives, such as store events, product launches, and promotional campaigns, to drive foot traffic and increase brand awareness for Maison Crivelli.
Communicate relevant information and commercial feedback to the business manager and colleagues when required.
Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising and hygiene standards. Always adhere to brand guidelines and correct utilisation of all selling/demonstration tools, taking regular action to ensure the counter complies with these.
Flexibility to work across all shifts, days and peak trading periods.
They do not contain any animal products. None of our products are tested on animals.
Maison Crivelli has chosen minimalist and eco-responsible packaging to reduce waste.
Diversity and inclusion
Maison Crivelli is an equal opportunity employer we encourage everyone to apply regardless of disability, gender, race, religion or belief, sex or sexual orientation.
Compensation
Competitive industry salary, Lucrative Commission scheme eligibility, Uniform Allowance, Employee Discount, Quarterly Product Allocation & Generous annual leave allowance.