Job Title: Customer Service Advisor Location: Leeds City Centre Salary: £27,000 Job Type: Full-Time, Permanent - Monday to Friday 9am-5.30pm HRGO Recruitment are currently working with a well-established and growing organisation within the financial services sector, who are looking to appoint an experienced a Customer Service Advisor to join their customer services team. As a Customer Service Advisor, you will be responsible for handling inbound customer enquiries, ensuring queries are resolved accurately and efficiently at first point of contact. You will play a key role in maintaining excellent service standards, supporting complaint resolution, and ensuring all work is completed in line with regulatory requirements and internal service level agreements. Main Duties Managing customer enquiries across multiple channels including phone and email Resolving customer queries efficiently at first point of contact Handling initial customer dissatisfaction and supporting complaint resolution Ensuring all communications are accurate and professional Working closely with internal teams to resolve more complex queries Supporting leadership teams with operational requirements where needed Requirements Previous experience within financial services, ideally within a regulated environment Strong customer service experience with a proven track record Excellent verbal and written communication skills Strong attention to detail and ability to work accurately Experience handling complaints and customer escalations What's on Offer Opportunity to join a respected and growing financial services organisation Supportive and collaborative team environment Career development and progression opportunities Ongoing training and professional development If you are an experienced Customer Service Advisor with a background in financial services and are looking for your next opportunity, click 'Apply Now' for immediate consideration.