🎯 Role | Interim Head of Library Operations
📑 Areas | Operations, Change Management, Customer Experience, Leadership
📍 Based | Essex / Hybrid (Field-Based Role)
💰 Offer | Up to £550 per day (Umbrella)
🕒 Contract | Temporary, Full-Time (6 months, potential extension)
Hi 👋
We’re partnering with a large public sector organisation that’s seeking an experienced Interim Head of Library Operations to lead a significant modernisation journey across its library network. This is a high-profile leadership opportunity to shape the operational delivery, customer experience, and cultural transformation of one of the UK’s most community-focused public services.
💥 As Head of Library Operations, you will:
* Lead operational delivery across a large, geographically dispersed network of library and community spaces.
* Champion customer experience and inclusivity, ensuring every visitor receives a positive, engaging, and accessible service.
* Drive the successful implementation of large-scale change initiatives, embedding new systems, processes, and ways of working.
* Promote innovation and continuous improvement across the service, using data and insights to enhance performance.
* Lead on Health and Safety, ensuring robust compliance and a proactive culture of safety across all sites.
* Inspire, coach, and develop managers and teams to deliver high standards of service and operational excellence.
* Work collaboratively with senior stakeholders to align operational objectives with organisational strategy.
* Identify opportunities for income generation and sustainability, supporting long-term financial resilience.
💥 What we’re looking for:
* Proven experience leading customer-facing or operational services, ideally across multiple locations.
* Demonstrated success in delivering organisational change and cultural transformation.
* Exceptional leadership and people management skills with experience managing diverse teams.
* Strong understanding of service improvement, performance management, and compliance frameworks.
* Excellent communication and influencing abilities, with confidence operating in complex or political environments.
* Educated to degree level (or equivalent experience) with evidence of continued professional development.
🌱 What’s on offer:
* Up to £550 per day (umbrella)
* Initial 6-month contract, with the potential to extend to 24 months
* Hybrid working