Senior Service Manager (ITIL SC Clearance) Preston / WFH to £80k
Are you a tech savvy, delivery focused Service Manager with MSP experience?
You could be progressing your career at a growing software and technology consultancy.
As a Senior Service Manager you lead the development and continuous improvement of ITIL practices across a growing managed services environment, ensuring effective governance, operational control and service quality. Collaborating with technical, service delivery and customer facing teams, you will drive adoption of best practices across Incident, Problem, Change, Service Request, Knowledge, Asset and Service Level Management.
You will use data, customer feedback, and operational insights to identify improvement opportunities, leveraging automation, AI and service management tooling to enhance efficiency, scalability and customer experience.
The role requires strong stakeholder engagement, leadership of service reviews and governance forums and the ability to embed practical, outcome-focused processes that improve performance, reduce risk and support continual service improvement.
Location / WFH:
You can work from home in a flexible model, also meeting with colleagues in the Preston (or London) office twice a week and travelling to clients sites across the UK as and when needed.
About you:
1. You have experience in an IT Service Management roles within a Managed Services Provider, technology services organisation or complex enterprise IT environment
2. You have a strong practical knowledge of ITIL 4, with deeper expertise in several core practices such as Change Management, Problem Management, Major Incident Management, Continual Improvement, Service Level Management, Knowledge Management, Service Request Management, IT Asset Management, Service Configuration Management, Measurement and Reporting or Monitoring and Event Management
3. You have experience improving service management maturity in an organisation where processes, behaviours, tooling and governance are still developing
4. You're a skilled facilitator, with the ability to lead governance forums, incident bridges, problem reviews, service improvement forums and cross-functional working groups
5. You have advanced stakeholder management skills with the ability to influence teams across the organisation
6. You hold SC Clearance (or be able to achieve it i.e. UK citizen for 5 years plus)
What's in it for you:
7. Salary to £80k
8. Pension
9. Healthcare
10. Regular social events
11. Hybrid working
12. Career growth opportunities