This is an exciting and challenging opportunity to join a leading biotech company with branches in Cambridge (UK), Houston (US) and Leiden (NL), providing products and services globally. We are looking for a tenacious, competent and organised individual to join our high‑paced, dynamic Technical Support team in Bar Hill. You will be responsible for developing and manufacturing our products as well as providing support to customers. The role is mostly office‑based with some time spent in the laboratory and offers exciting prospects for the right candidate.
Responsibilities
* Assisting with product preparation and visual quality control of products and packaging.
* Design and development of new products.
* Maintaining and calibrating laboratory equipment.
* Maintaining laboratory records to support safety and quality.
* Supporting the laboratory and technical support teams.
* Providing scientific technical support and supporting customers via email and phone with any queries.
* Resolving complaints by proposing solutions that ensure customer satisfaction.
* Troubleshooting customer applications (such as WB, IHC, ELISA, etc).
* Liaising promptly with colleagues worldwide to ensure smooth service.
* Supporting members of staff with product documentation.
* Reviewing customer feedback and suggesting relevant improvements.
* Developing, implementing and reviewing current preparation and quality assurance processes and improving/optimising them where appropriate.
* Identifying and suggesting automation and/or improvements for front and back end processes, workflow and functionality.
Requirements
Essential Qualifications
* Life sciences degree (BSc, MRes, MSc, PhD) or equivalent experience.
* Attention to detail.
* Solution‑focused thinker.
* Fluent in English.
Advantageous
* Experience with ELISA, WB, IHC, and/or other similar immunological techniques.
* Ability to explain things logically and clearly.
* Experience in development, manufacturing, quality control/assurance, customer support or troubleshooting.
* Experience with working lab protocols such as lab book keeping and management.
Benefits
* 21 days holiday (plus Bank Holidays) and an additional day off for your birthday.
* Access to a comprehensive pension scheme.
* Healthcare benefits.
Working Hours and Location
The position is full‑time, permanent, Monday to Friday, 8am – 5pm (one hour lunch). The office is a large, open‑plan, newly refurbished modern space located in Bar Hill, with nearby amenities such as a park, Tesco, coffee shop, barbers and an optician.
Full training will be provided. The role is 100% office‑based and includes working in the laboratory.
Equal Opportunity Statement
Abbexa is an equal opportunities employer. We are committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, respect and fairness and providing a positive environment for collaboration. We value diversity and are dedicated to treating all our colleagues and applicants fairly and with respect.
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